Accessibility Statement

At Lovall, we want everyone to be able to enjoy a simple, inclusive and accessible experience when shopping with us.

We're committed to continually improving the accessibility and usability of our website so that as many people as possible can browse, shop and interact with Lovall independently.

OUR COMMITMENT

We believe our website should be accessible to everyone, regardless of ability, technology or how they choose to interact with us.

As part of our ongoing work, we aim to follow recognised accessibility best practices and work towards the Web Content Accessibility Guidelines (WCAG) 2.2 Level AA.

These guidelines provide recommendations for making digital experiences more accessible to people with a wide range of disabilities and access needs.

Accessibility isn't a one-off project. Our website, products and technology continue to evolve, so we regularly look for opportunities to improve the experience and address accessibility barriers.

 

2. MAKING LOVALL EASIER TO USE

When designing, developing and improving Lovall, we aim to consider accessibility across areas including:

• website navigation;

• keyboard accessibility;

• text readability;

• colour and contrast;

• headings and page structure;

• links and buttons;

• forms and checkout;

• product information;

• alternative text for meaningful images; and

• compatibility with commonly used assistive technologies.

We recognise that customers access our website in different ways and may use technologies such as screen readers, keyboard navigation, browser zoom, voice controls or other assistive tools.

We aim to make the core Lovall shopping journey as usable as possible across these different ways of accessing our website.

 

3. THIRD-PARTY SERVICES

Lovall uses third-party platforms and services to provide parts of our online experience, such as payments, Customer Care, reviews, delivery, returns and other website functionality

While we aim to work with providers that support accessible experiences, some third-party content or functionality may sit outside our direct control.

If you experience an accessibility issue with a third-party service accessed through Lovall, we'd still like to hear about it.

Where possible, we'll help you find an alternative way to access the service or raise the issue with the relevant provider.

 

4. IF YOU NEED HELP USING LOVALL

If you're having difficulty accessing any part of our website, completing a purchase, accessing information or using one of our services, please contact our Customer Care team.

You can reach us through the Lovall Help Centre at support.lovall.com/en-GB.

Tell us what you're trying to do and what difficulty you're experiencing. Where reasonably possible, we'll help you access the information or service in another way.

 

5. ACCESSIBILITY FEEDBACK

Accessibility improves when customers tell us where something isn't working.

If you:

• find part of our website difficult to use;

• discover content you can't access;

• encounter an accessibility barrier;

• need information in a different format; or

• have a suggestion that could make Lovall more accessible,

please let us know through our Help Centre.

We'll review accessibility feedback and, where appropriate, share it with the relevant team or technology provider so we can investigate and make improvements.

 

6. KEEPING THIS STATEMENT UPDATED

We'll continue to review our approach to accessibility as Lovall and our website evolve.

We may update this statement to reflect improvements we've made, changes to our website or developments in accessibility standards and best practice.